Frequently Asked Questions
Everything you need to know about shopping at The Onion Store.
How do you ensure the freshness of your onions during transit?
We use climate-controlled packaging and breathable mesh liners to ensure optimal airflow, keeping our onions firm and fresh from our farm to your doorstep.
What is your shipping policy for bulk orders?
Standard shipping takes 3-5 business days. For bulk orders over 50 lbs, we offer discounted freight shipping which may take up to 7 business days depending on your location.
Can I return my onions if I am not satisfied?
Due to the perishable nature of our products, we do not accept physical returns. However, if your order arrives damaged or spoiled, please contact us within 24 hours for a full refund or replacement.
Do you offer organic or non-GMO varieties?
Yes, we carry a wide range of certified organic and non-GMO onions, including Red, Yellow, White, and specialty Shallots. Please check the product descriptions for specific certifications.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I store my onions once they arrive?
To maintain maximum shelf life, store your onions in a cool, dry, and dark place with plenty of ventilation. Avoid storing them near potatoes, as this can cause them to spoil faster.